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01.08.2023 - 11:47 / manchestereveningnews.co.uk
Costa Coffee has updated its loyalty scheme - and many customers have been left unhappy by the change.
Customers who use the free Costa app receive on 'bean' for every drink they purchase or two beans when they use a reusable cup. Previously, you could get a free drink with eight beans but the rules have changed as of today (August 1).
Now, customers need ten beans in order to get a free drink. This results in customers needing to purchase two extra drinks than they previously did - or one extra with a reusable cup. Despite the change, any beans or rewards previously collected will remain in your account until used, the MIrror reports.
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Cost is also introducing a new rewards feature known as Treat Drop which provides personalised offers every month and can vary between different members. An email sent out to customers back in June describes the new feature as follows: “Every single month we’ll be dropping a little surprise, just for you. It could be a special offer or something new landing straight into your Costa Club app - so keep your eyes peeled!”
Users on social media expressed their outrage at the new change. User @alexrea123 on Twitter said: Costa Coffee are decreasing the value of their reward scheme again. First changing from points to "beans" and now you will need to buy 10 cups instead od 8 to get a free coffee" with the hashtag CustomerServiceFail.
User @TheLloyds2021 said: The cost of living crisis really has hit. 12 monts ago you got a free coffee after 7 (i think) collected beans, they increased it to 8. From August its 10!!! @CostaCoffee what is happening???"
@RustonLoden tweeted: "For gawd’s sake @CostaCoffee
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