'Posh' supermarket Waitrose has issued a message to all customers. It comes a day after the Manchester Evening News found Lidl to be the cheapest supermarket for a sixth consecutive month in a weekly price comparison of eight grocery essentials.
Waitrose issues apology after IT glitch leaves shelves empty
31.05.2023 - 14:03 / manchestereveningnews.co.uk
Waitrose has issued an apology to its customers after a systems error has left shelves that are supposed to contain some fresh products empty for days.
Branches of the supermarket chain across the country were left without bakery, fruit, and other fresh items. Meanwhile, deliveries were also disrupted due to the slow-running system update.
Customers in Maidenhead, Cheltenham, Cambridge and the Channel Islands all reported not being able to get the products they wanted ahead over the bank holiday weekend and as late at Tuesday evening.
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As part of its apology, Waitrose offered vouchers to compensate some customers, with receipts reading: “We’re sorry if we did not have everything you were looking for today.”
On Wednesday, Waitrose said the root cause of the system update delay had been fixed and the availability of fresh products was improving, with all branches receiving regular deliveries. A spokesman said: “We are really sorry that some branches have had low stock.
“We’ve fixed the cause of the issue, with extra deliveries already out with stores. We’re grateful for the hard work of our teams and the understanding of our customers.”
The shortage saw some customers use Twitter to complain. One wrote: “Waitrose in Cheltenham has no fruit or veg – they’ve filled their baskets with wine. Heading to Tesco instead, as you can’t grill Chardonnay.”
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