Carrie Coon is one of HBO’s big stars right now!
25.04.2024 - 16:03 / manchestereveningnews.co.uk
HM Revenue and Customs (HMRC) has said it still plans to close its helplines despite a previously announced u-turn.
Last month, the government department said it would introduce a series of change to encourage customers to seek online advice first. As part of this, the self-assessment helplines were set to be closed for a period of time.
The plan was then put on hold shortly after the initial announcement following backlash from taxpayers. The matter, however, does not seem to be put to rest after HMRC's chief executive, Jim Harra, told the Treasury Select Committee that the helpline closure will still be a "part of our strategy".
Read more: HMRC issues 'do not engage' scam warning over QR codes
He added: “I’m very disappointed that we have not been able to take what I regard as a modernising step at this point.” MPs questioned whether HMRC's extensive delays and poor customer service performance could be blamed by the department's hybrid working environment.
Despite this, Mr Harra said: "Our monitoring tells us that for both our helpline staff, our web chat advisors and also staff on our post teams, they are as effective at home as they are in the office. So I’m confident, whilst I want to make sure that colleagues comply with working from home policy I’m confident an answer to our problem is not to change the balance of working from home and working in the office.
“We know that colleagues answering phone calls at home all have the same productivity as colleagues answering in the office. Whilst we are continuing to implement our office working attending strategy that is not going to make a material difference in the short term to performance of our helplines.”
Mr Harra continued to defend the plan, arguing that
Carrie Coon is one of HBO’s big stars right now!
Princess Beatrice has given fans an update regarding her mother Sarah, Duchess of York’s health during a rare TV appearance. Princess Beatrice appeared on This Morning on Monday, 6 May where she shared the happy news with presenters Josie Gibson and Craig Doyle that her mother was “doing really well” and that she was “thriving”. Last summer Sarah, Duchess of York revealed that she’d undergone a “successful” operation after a routine mammogram detected breast cancer.Then just months later, she revealed that she’d been diagnosed with malignant melanoma.
A call centre boss who left the taxpayer to pick up a £350,000 staff bill when one of his companies went bust is back in business.
Bruce Willis’ eldest daughter, Rumer Willis, shared an update on his dementia diagnosis at the premiere of her new film, “My Divorce Party,” in Beverly Hills.“He’s great. Yeah, yeah, doing OK.
Emmerdale star Laura Norton was seen getting emotional about her children's rare health condition as she received an update at a hospital appointment documented on ITVBe's Drama Queen.The actress, who shares her two children with former co-star Mark Jordon, who she is engaged to be married to, was given an important update on her children's health as they both battle a rare condition. During the episode, Laura, who plays Kerry Wyatt on the ITV soap, gave viewers a glimpse into her life before returning to the show after her maternity leave.
Bruce Willis’ eldest daughter with Demi Moore, Rumer Willis, gave an update on her father as he continues his battle with dementia. "He’s great. Yeah, yeah, doing OK.Thank you so much for asking," Rumer told Fox News Digital at the premiere of her new film, "My Divorce Party," at the 24th Annual Beverly Hills Film Festival Wednesday night.
Queen Camilla has revealed that King Charles was "really thrilled to be out" this week, despite her attempts to slow him down, saying, "I've been trying to hold him back." The Queen, 76, opened up during a Buckingham Palace event honouring those who support sexual assault victims. She praised those behind the relaunch of a "wash bag" scheme for sexual assault victims for believing in the "kindness of strangers." On Wednesday, Camilla hosted a reception for organisations involved in the initiative and shared a poignant story about a mother whose daughter received a "wonderful bag of toiletries" that "lifted our moods" following a forensic examination after an attack.
told ET on the red carpet.“Thought I’d come to something fun for a change,” Leno chimed in. “Everything is so controversial. Just to come to a funny, silly movie — it’s great.
Prince William told Royal fans that the Princess of Wales is "doing well" as she continues to undergo treatment for cancer.The Prince of Wales was asked about his wife and children as he paid a visit to a suicide prevention centre in Newcastle. At the venue, William was greeted by a gathered crowd of fans, many of whom had draped Union Jack flags over themselves. As he spoke to the crowd, one individual asked: "Do you mind if I ask how your wife and children are?" To which the Prince replied: "All doing well, thank you.
People who failed to file their tax returns by the January 31 deadline are set to face big penalties from tomorrow, May 1, if they are still to pay HM Revenue and Customs (HMRC) their due.
Roughly 27 million worker in the UK will see a significant change to their April payslips this week. Many workers will see their national insurance contributions go down as the government's cuts take effect.
Good Morning Britain host Richard Madeley took a moment to update viewers on ITV colleague Rageh Omaar after a 'medical emergency' left fans concerned during a news segment on Friday, 26 April. The news anchor was taken ill during Friday evening’s News At Ten, when Rageh appeared to battle with his speech prompting widespread alarm from viewers at home.
Strictly Come Dancing's Craig Revel Horwood recently shared a delightful update featuring the daughter of fellow show professionals Janette Manrara and Aljaz Skorjanec.
Getafe manager Jose Bordalas says the club have not made a concrete decision about whether they would like to retain Mason Greenwood for next season.
HMRC is reportedly setting its sights on "two million" married couples in a fresh tax crackdown, with many unaware of the impending threat, according to tax experts.
The government has issued its latest update on how much money has been raised through inheritance tax amid calls for major reforms.
given an update on the actor’s dementia diagnosis.“He has a very loving family,” Shyamalan, 53, said at a recent press event promoting his new movie “Trap,” per People. “They’re doing the best they can.”In March 2022, Willis, 69, retired from acting after being diagnosed with aphasia.
People looking to take advantage of the new Independent Savings Account (ISA) rules that give greater freedom to savers will struggle to find any major bank following them, as no high street banks are currently offering partial transfers or multiple accounts to their customers.
Drivers heading towards Manchester are being warned to expect disruption tonight as repair works take place following a dramatic lorry fire. Emergency services descended on the M56 in Cheshire after a HGV burst into flames on Wednesday evening (April 17).
Alison Hammond has clapped back at trolls after receiving unexpected criticism for her new role on For The Love of Dogs.The beloved This Morning star has stepped into the shoes of the late Paul O'Grady, who sadly passed away last year, as the host of the heartwarming show. Taking the reins at Battersea Dogs and Cats Home in London, Alison, 49, made her debut in the six-part series that premiered on Tuesday, 16 April.