Woman in wheelchair in tears at Knowsley Safari Park after she's refused entry for not having card to prove disability
08.04.2024 - 06:45
/ manchestereveningnews.co.uk
A woman was in tears after arriving for a day out at a popular Cheshire safari park after she was allegedly turned away at the gates. The woman was refused entry because she did not have a particular card proving she was disabled - despite 'the fact that I was strapped into my wheelchair in my accessible car', she claims.
Ellie Greenaway, from St Helens, visited Knowsley Safari Park park on Tuesday, April 3. She is disabled and has an accessible car, but claims she was refused entry as she did not have a card to prove she was disabled.
Knowsley Safari Park have said all carers attending the park are required to have the particular access card. A spokesperson said they were sorry to hear about Ellie’s experience and said they would be happy to look into the incident further.
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Ellie said: “As we arrived there was a sign saying online tickets only so we booked our tickets just before entering. I was told by the lady on the desk that I needed a Nimbus card as proof of my disability to access the park. I told her I didn’t have that but I had my PIP disability letter and she just refused it.”
Ellie claimed a second staff member showed "absolutely no empathy or compassion" towards her even though she was "so upset and crying."
A Nimbus Access Card, developed by Nimbus Disability, aims to offer a universal and consistent way for disabled people to evidence and communicate their access requirements both quickly and discretely. It enables venues to be informed quickly and discreetly about the access requirements of individuals with the card, meaning that people will no longer have to answer invasive questions over the phone or in person.
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