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19.01.2022 - 18:50 / dailyrecord.co.uk
A Scots couple have been left furious after being charged £63 for a Chinese meal they never ordered.
Jason Parker, from Edinburgh, and his girlfriend were confused after JustEat sent them an email confirmation for the 'phantom' takeaway order.
The 24-year-old and his partner, who wants to remain anonymous, were then billed for a huge food haul which included; gyoza chicken dumplings, edamame, king prawn satay on skewers, tofu sweetcorn soup, mixed seafood soup, pork sieuw mai, salt and chilli mixed platter, salt and chilli king prawn, salt and chilli chips and sweet and sour chicken.
It is believed scammers targeted the couple with the cheeky con by obtaining their details online, reports Edinburgh Live.
Popular takeaway giant JustEat has now launched an investigation while its fraud experts frantically track down. the culprits.
Jason told how neither the restaurant or the address the meal was set to be delivered to were known to them.
So they tried to freeze their bank account as well as contact JustEat to alert them to the issue and to receive a refund - triggering a drawn-out process.
On their ordeal, Jason’s partner said: “I noticed something had happened last Tuesday when I had received an email notification saying an order had been confirmed. I had not placed anything and did not recognise the takeaway or the address it was being sent to.
“I went to freeze my account with the bank and was told to call the fraud team at the bank.
“After this I attempted to contact JustEat’s customer service team but it did not appear to be in operation.
"I also tried to phone the actual takeaway itself to say it was a fraudulent order but the takeaway number doesn’t appear to be in operation either.
“We then messaged JustEat on Twitter
Welcome to the Daily Record's Monday briefing.
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