Nan found 'wringing wet' in garden after complaint to housing association
23.04.2024 - 10:41
/ manchestereveningnews.co.uk
A nan who was found 'wringing wet' in the garden after trying to manage a leak in her shed has slammed her housing association's 'goodwill gesture' as 'insulting' after making a complaint.
Patricia Toole, who suffers from arthritis and has a pacemaker and a blocked valve, claims she has been having to lift heavy buckets of water to control the leak at her home, the Liverpool Echo reports. The 88-year-old avid gardener hasn't been able to enjoy her favourite hobby due to the leak, which has rusted 'hundreds of pounds worth of gardening tools', she said.
She and her granddaughter, Samantha Skillen, said they have been in contact with her housing association Onward Homes since December to try and get the problem fixed. They said the issue had not yet been solved, before a spokesperson for the housing association said repairs would be carried out at the home today (April 23).
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Samantha said that for her nan, who has lived in the house in Prenton in 53 years, being out in the garden is a 'little bit of leisure' while the activity 'keeps her mobile'. She said she had called Onward every week since December/
Samantha said: "We ended up finally getting another appointment the other week. Two men turned up - contracted from Liberty (a property maintenance firm) - and they were really good.
"They said they'd put the case through as an emergency and that someone would be in contact within 72 hours."
However, when Samantha called again, she claims she was told that there were no notes on Onward's system relating to work being completed. She said she then rang them last week, only to be informed that their system said the work