'My children were in tears': 'Absolute chaos' at airport sees family-of-five miss out on £2k holiday
04.04.2024 - 08:57
/ manchestereveningnews.co.uk
A family-of-five missed out on a holiday to Spain after getting caught up in 'absolute chaos' at an airport.
Slawomir Adamczyk, his wife and three children - aged two, seven and 15 - arrived at 3.50am on Easter Sunday, two hours and 55 minutes before their flight to Malaga was due to take off, Stoke-on-Trent Live reports. But they were caught up in issues through security and arrived at the gate for the Ryanair flight too late.
Sawomir, from Staffordshire, said his children were 'in tears'. He is now demanding a refund for his flights and hotel for the five-night trip, which totalled £2,300,
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Sawomir said after he and his family arrived at Birmingham Airport., his luggage was checked in at 4.11am. But the hold up began when they tried to go through the security section.
Sawomir said the only way for passengers to get to the security control area was by using just one lift. He believes this was down to the ongoing construction work at the airport.
After it was finally their turn to travel up in the lift, the security section was 'absolutely crazy', he said. Sawomir said staff began calling passengers for certain flights in order of departure because of the hold up.
He said: "To get through security checks, we were only allowed to use one lift. We waited for the lift, then we stood in the queue.
"There were 12 or 15 flights which all started to overlap each other. They started calling people from different flights to go through to security.
"My children were all in tears when this happened. A lot of people were shouting and kids were crying.
"It was absolutely crazy. When I looked behind, the whole area was filled up with people,