Morrisons shopper was so fuming about £1.50 rhubarb pie he took his complaint to the next level
14.10.2023 - 13:25
/ manchestereveningnews.co.uk
A disgruntled Morrisons shopper was so frustrated after buying a rhubarb pie he sent it to the supermarket's chief executive. The customer says he bought the pie for £1.50 on September 5.
But after purchasing the item, he noticed it had a use by date of September 4. The man blamed staff 'cutbacks' for the oversight, pointing the finger at company bosses.
He says he was offered a £2 refund through an e-voucher, Birmingham Live reports. But instead of accepting the offer, the shopper decided he wanted to highlight the problem to the top of the company.
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The shopper, who asked to remain anonymous, said: "I purchased a rhubarb pie from Morrisons in Cannock. It was out of date, which is illegal, and carries a fine of £5,000. "
He insisted the 'very fantastic' shop workers weren't to blame, but felt they were being 'spread' thinly by bosses. In an email to Morrisons, the man said: "This is not about a refund as I could have obtained one myself.
"The issue is that staff cutbacks have caused this oversight, pure and simple, and as such your directors etc are the root cause. The staff at the store are very fantastic - always, always friendly and helpful. It is not their 'fault'.
Had there been a till open the 'eagle eyed' till assistant could well have noticed the date on the pie was the day before. You can only spread staff so far without there being consequences."
The shopper shared a photograph of him holding a parcel, addressed to the CEO and the company's headquarters, which he says he will deliver via the Post Office. He says he has also sent the CEO a