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02.10.2023 - 15:43 / manchestereveningnews.co.uk
British Gas have introduced a change to how some customers will pay their energy bills.
The provider has scrapped giro slips from some of its paper bills, which means customers who don't currently pay with cheques will now be unable to pay for affected bills at the Post Office, bank branch, or Payzone kiosk. British Gas said it has only removed the giro slips from the bills of customers who do not use this specific payment method for their monthly bills.
For example, if you consistently pay for your bills via direct debit, then you may notice a giro slip missing in any future paper bills. Customers who do use this specific payment should not be affected by the change and will still have the giro slip each month, the Mirror reports.
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British Gas said that customers can request a giro slip if they want to change their payment method. A spokesperson said: "Should a customer want to change their payment method, they can get in touch and we can help them with this."
Customers can usually find a giro slip on a paper bill, this slip can be torn off and returned in the post alongside a cheque for the bill, or otherwise taken to the post office or bank in order to settle the bill. It is not a widely popular payment method, but is frequently used by older or more vulnerable customers.
If you want to keep the giro slip and feel that it may be removed from your paper bill, you should British Gas on 0333 202 9804 or get in touch through the live chat on the British Gas website.
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