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Scots mum left Blackpool hotel in middle of the night after finding 'bug' and urine stains on mattress
26.03.2023 - 10:13 / dailyrecord.co.uk
A Scots mum has hit out at a Blackpool hotel after claiming she found a 'bed bug' and urine stains on the mattress in their room.
Chantelle Murray, her two sisters and her seven-year-old daughter Lacey had travelled from Glasgow to Blackpool for a dance competition last week.
The family had planned to stay four nights in the North Ocean Hotel in North Shore but decided to leave hours after checking in.
As well as allegedly finding a live bed bug, Chantelle said their room was freezing cold with no running water.
The seaside hotel has denied Chantelle's claims, saying they appear to be untrue and unjustified.
However, Chantelle told LancsLive: "We arrived in Blackpool on the Thursday at around tea time. It took four trains to get from Glasgow to Blackpool so we went straight to the hotel to drop our bags and get some food.
"When we arrived there were no staff available at the hotel, meaning we had to call to find out room number and key we were advised staff would be back in at seven to sort out admittance to property. So we dropped off bags to the hotel and went to get food as we had been travelling all day."
Chantelle says that the windows in her room didn't shut, meaning that her room was incredibly cold. She also claimed to have found a bedbug in the bed, as well as alleged blood stains on the pillow and urine stains on the mattress.
After coming back from getting something to eat, the family went to settle down for the night. Chantelle says they spent less than an hour in the room because of all of the issues they found.
She explained: "When we looked around the room, we found that the bathroom sink had no running water. The windows were jammed open, meaning there was snow blowing into the room from outside. There were two
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